Account & Data Deletion

Havalines Mobile Application

You can delete your Havalines account and associated personal data at any time. Below are two ways to request deletion and information about what data is removed.

Delete From the App

• Open the Havalines app and sign in.
• Go to the Profile tab.
• Tap Delete Account.
• Complete the confirmation step. Your account and data are deleted and you are signed out.

Delete by Email

If you cannot access the app, you can send a deletion request to kvkk@havalines.com, stating the phone number registered to your account. Your request is processed after your identity is verified.

Data That Is Deleted

Upon your deletion request, personal data such as your name, phone number, address details, driver/personnel profile information and trip history is deleted or irreversibly anonymized from our systems.

Data That May Be Retained

Under applicable law, certain records (for example accounting/invoicing or transport-regulation records) may be retained for a mandatory retention period. Such data is also deleted at the end of that period and is not linked to an active account.

Timeframe

Deletion requests are completed within 30 days at the latest.

Contact

For questions: kvkk@havalines.com