Privacy Policy

Havalines Mobile Application

Last updated: 2026-07-22

This Privacy Policy explains how the Havalines mobile application (the “App”) collects, uses, stores and protects its users’ personal data. By using the App, you agree to the practices described in this policy.

1. Data Controller

Havalines is the data controller responsible for processing your personal data. For questions and requests, contact us at kvkk@havalines.com.

2. Data We Collect

To provide the service, the App processes the following data:

Account and identity data: First and last name, phone number, employee number, department and role information (as provided by your organization).
Driver data: For drivers, driving licence details, emergency contact information and assigned vehicle details.
Location data: During an active transfer/trip, the driver’s live GPS location. This data is collected only while the app is open and in use, so that passengers and the operations team can track the vehicle.
Trip data: Pickup/drop-off addresses, transfer history, reservation and payment status.
Technical data: Device type, operating system and app session information.

3. How We Use Data

To create, plan and carry out transfer and shuttle requests.
To share the vehicle’s location with passengers and the operations team during active trips (live tracking).
To authenticate users via phone number and one-time password (OTP).
To calculate routes and addresses and display them on a map.
To ensure service quality, safety and operational efficiency.
To comply with legal obligations.

4. Use of Location Data

Location permission is used solely for live tracking during an active trip, while the app is open and in use. Tracking stops once the trip is completed or the app is closed. You can disable location permission at any time from your device settings; however, live tracking may not function in that case.

5. Data Sharing

We do not sell your personal data to third parties for marketing. Your data is shared only in the following cases and only to the extent required to provide the service:

Maps and routing: Google Maps Platform services for address and route calculation.
SMS provider: Our SMS service provider for delivering verification codes.
Operations and the relevant organization: The operations team and the organization for which the transfer service is provided.
Legal authorities: Where required by applicable law.

6. Data Retention

Your personal data is retained for as long as necessary to provide the service and to meet legal retention obligations. Once these periods expire, your data is deleted or anonymized. Real-time location data is processed only for operational tracking and deleted when no longer needed.

7. Deleting Your Account and Data

You can request deletion of your account from within the App: Profile → Delete Account. Upon your request, your personal data will be deleted or anonymized from our systems, subject to legal retention obligations. For details, see the Account Deletion page or email kvkk@havalines.com.

8. Data Security

Your data is protected against unauthorized access through appropriate technical and organizational measures, such as encrypted connections (TLS/SSL) and access controls.

9. Your Rights

Under applicable data protection law, you have the right to access your data, request its correction or deletion, and object to its processing. To exercise these rights, contact kvkk@havalines.com.

10. Children’s Privacy

The App is not intended for users under the age of 18 and does not knowingly collect data from this age group.

11. Changes

This policy may be updated from time to time. The current version is always published on this page.

12. Contact

For any privacy-related questions or requests: kvkk@havalines.com